At Anabode, we are committed to protecting and respecting your privacy.
This policy, along with our Terms and Conditions and any other documents
referred to within it, outlines how any personal data we collect from you,
or that you provide to us, will be processed by us. Please read the
following carefully to understand our views and practices regarding your
personal data and how we will treat it. By using Our Services, including
the Anabode mobile and desktop platforms (“The Apps ”) or visiting our
website at www.anabode.co (“Our Site”), you consent to the terms of this
Policy and agree to be bound by it and our Terms and Conditions.
If you do not agree with this Policy, do not access or use Our Services
or interact with any other aspect of our business.
Definitions and Interpretation
In this Policy, the following terms shall have the following meanings:
: Means an account required to access and/or use certain areas and features
of Our Site and The Apps.
Means a small text file placed on your computer or device by Our Site when
you visit certain parts of Our Site and/or when you use certain features of
Our Site. Details of the Cookies used by Our Site are set out in section
: Means the relevant parts of the Privacy and Electronic Communications (EC
Directive) Regulations 2003.
: Means the General Data Protection Regulation ((EU) 2016/679).
: The Apps or any of the services accessible through The Apps, Our Site, or
any other directly associated platform.
: Our website and all associated subpages at www.anabode.co,
www.anabode.net and www.anabode.app.
: means any and all data that relates to an identifiable person who can be
directly or indirectly identified from that data. In this case, it means
personal data that you give to Us via Our Site, or The Apps, or via any other
of Our Services. This definition shall, where applicable, incorporate the
definitions provided in the Data Protection Act 1998 and the EU Regulation
2016/679 – the General Data Protection Regulation (“GDPR”).
The Apps :
TheAnabode web and native apps on mobile, tablet,
wearable and desktop platforms used to access an Account.
: Means Anabode Limited, a limited company registered in England under
company number 09914949, whose registered address is Elizabeth House, York
Road, London, SE1 7NQ.
Information about Us
2.1. Our Site and The Apps are owned and operated by Anabode, a limited
company registered in England under company number 09914949, whose
registered address is Elizabeth House, York Road, London, SE1 7NQ.
2.2. Our Data Protection Officer is Mr Rakesh Thakrar, who can be contacted
by email at firstname.lastname@example.org, or by post at Anabode Ltd, Elizabeth House,
York Road, London, SE1 7NQ.
3. What does this policy cover?
Site may contain links to other websites. Please note that We have no
control over how your data is collected, stored, or used by other websites
and We advise you to check the privacy policies of any such websites before
providing any data to them.
4. Your Rights
4.1. As a data subject, you have the following rights under the GDPR, which
this Policy and Our use of personal data have been designed to uphold:
4.1.1. The right to be informed about Our collection and use of personal
4.1.2. The right of access to the personal data We hold about you (see
4.1.3. The right to rectification if any personal data We hold about you is
inaccurate or incomplete (please contact Us using the details in section
4.1.4. The right to be forgotten – i.e. the right to ask Us to delete any
personal data We hold about you (We only hold your personal data for a
limited time, as explained in section 6 but if you would like Us to delete
it sooner, please contact Us using the details in section 13);
4.1.5. The right to restrict (i.e. prevent) the processing of your personal
4.1.6. The right to data portability (obtaining a copy of your personal
data to re-use with another service or organisation);
4.1.7. The right to object to Us using your personal data for particular
4.1.8. Rights with respect to automated decision making and profiling.
4.2. If you have any cause for complaint about Our use of your personal
data, please contact Us using the details provided in section 13 and We
will do Our best to solve the problem for you. If We are unable to help,
you also have the right to lodge a complaint with the UK’s supervisory
authority, the Information Commissioner’s Office.
4.3. For further information about your rights, please contact the
Information Commissioner’s Office or your local Citizens Advice Bureau.
5. What Data do We collect?
Information We May Collect from You
We may collect and process the following data about you:
Information you give us.
5.1. You may give us information about you by filling in forms through The
Apps or on Our Site or by corresponding with us by phone, e-mail or some
5.2. This includes information you provide when you register to use The
Apps or Our Site, create an account, subscribe to the App, upload content
to The Apps or Our Site, enter into a tenancy agreement, participate in
discussion boards or other social media functions on Our Site, enter a
competition, promotion or survey and when you report a problem with Our
Site. The information you give us may include:
b) date of birth;
e) business/company name
f) job title;
h) contact information such as email addresses and telephone numbers;
i) demographic information such as post code, preferences, and interests;
j) financial information such as credit / debit card numbers;
5.3. You may also you give us information about someone else. If you
provide us with personal information about someone else, you must ensure
that you are authorised to disclose that information to us and that,
without us taking any further steps required by applicable data protection
or privacy laws, Anabode may collect, use and disclose such information for
the purposes described in this Policy.
5.4. This means that You must take reasonable steps to ensure the
individual concerned is aware of and/or consents to the various matters
detailed in this Policy, including the fact that their personal information
is being collected, the purposes for which that information is being
collected, the intended recipients of that information, the individual’s
right to obtain access to that information, Anabode’s identity, and how to
5.5. Where requested to do so by us, you must also assist us with any
requests by the individual to access or update the personal information you
have collected from them and entered into The Apps or Our Site.
5.6. All information is provided at your discretion. You may choose not to
provide your personal information or information about others, but it may
mean that this restricts your access to our services.
Information we collect about you.
5.7. With regard to each of your visits to Our Site we may automatically
collect the following information:
5.7.1. Technical information, including information about your computer,
phone, tablet, or other devices you use to access the Services. This device
information includes your connection type and settings when you install,
access, update, or use Our Services, the Internet protocol (IP) address
used to connect your computer to the Internet, your login information,
browser type and version, time zone setting, browser plug-in types and
versions, operating system and platform;
5.7.2. Information about your visit, including the full Uniform Resource
Locators (URL) clickstream to, through and from Our Site (including date
and time); products you viewed or searched for; page response times,
download errors, length of visits to certain pages, page interaction
information (such as scrolling, clicks, and mouse-overs), and methods used
to browse away from the page and any phone number used to call our customer
Information we receive from other sources
5.8. We may receive information about you if you use any of the other
websites we operate or the services we provide. We are also working closely
with third parties (including, for example, business partners, third
parties who may offer goods or services which we believe may be of interest
to you, sub-contractors in technical, payment and delivery services,
advertising networks, analytics providers, search information providers)
and may receive information about you from them.
Cookies and Other Tracking Technologies
5.9. Anabode and our third-party partners, such as our advertising and
beacons, device identifiers and pixels) to provide functionality and to
recognise you across different Services and devices. For more information,
please see www.anabode.co/cookies
which includes information on how to control or opt out of these cookies
and tracking technologies.
6. How do We use your data?
6.1. All personal data is processed and stored securely, for no longer than
is necessary in light of the reason(s) for which it was first collected. We
will comply with Our obligations and safeguard your rights under the GDPR
at all times. For more details on security see section 7, below.
6.2. Our use of your personal data will always have a lawful basis, either
because it is necessary for Our performance of a contract with you, because
you have consented to Our use of your personal data (e.g. by subscribing to
emails), or because it is in legitimate interests. Specifically, We may use
your data for the following purposes:
6.2.1. Providing and managing your Account;
6.2.2. Providing and managing your access to Our Services, including The
Apps and Our Site;
6.2.3. Personalising and tailoring your experience on Our Site and in The
6.2.4. Supplying Our Services to you or facilitating the tenancy process
(please note that We require your personal data in order to enter into a
contract with you);
6.2.5. Personalising and tailoring Our services for you;
6.2.6. Replying to emails from you;
6.2.7. Supplying you with emails that you have opted into (you may
unsubscribe or opt-out at any time by clicking on unsubscribe at the footer
of the email)
6.2.8. Market research; and
6.2.9. Analysing your use of Our Site and The Apps and gathering feedback
to enable Us to continually improve your user experience.
6.3. With your permission and/or where permitted by law, We may also use
your data for marketing purposes which may include contacting you by email
and/or telephone with information, news and offers on Our products and/or
services. We will not, however, send you any unsolicited marketing or spam
and will take all reasonable steps to ensure that We fully protect your
rights and comply with Our obligations under the GDPR and the Privacy and
Electronic Communications (EC Directive) Regulations 2003.
6.4. Third parties whose content appears on Our Site may use third party
Cookies. Please refer to www.anabode.co/cookies for more
information on controlling Cookies. Please note that We do not control the
activities of such third parties, nor the data they collect and use and
advise you to check the privacy policies of any such third parties.
6.5. You have the right to withdraw your consent to Us using your personal
data at any time, and to request that We delete it.
6.6. We do not keep your personal data for any longer than is necessary in
light of the reason(s) for which it was first collected. Data will
therefore be retained for the following periods (or its retention will be
determined on the following bases):
6.6.1. the Company shall not retain any personal data for any longer than
is necessary in light of the purpose(s) for which that data is collected,
held, and processed.
6.6.2. Different types of personal data, used for different purposes, will
necessarily be retained for different periods (and its retention
periodically reviewed), as set out below.
6.6.3. When establishing and/or reviewing retention periods, the following
shall be taken into account:
a) The objectives and requirements of the Company;
b) The type of personal data in question;
c) The purpose(s) for which the data in question is collected, held, and
d) The Company’s legal basis for collecting, holding, and processing that
e) The category or categories of data subject to whom the data relates.
6.6.4. If a precise retention period cannot be fixed for a particular type
of data, criteria shall be established by which the retention of the data
will be determined, thereby ensuring that the data in question, and the
retention of that data, can be regularly reviewed against those criteria.
6.6.5 Notwithstanding the following defined retention periods, certain
personal data may be deleted or otherwise disposed of prior to the expiry
of its defined retention period where a decision is made within the Company
to do so (whether in response to a request by a data subject or otherwise).
6.6.6 In limited circumstances, it may also be necessary to retain personal
data for longer periods where such retention is for archiving purposes that
are in the public interest, for scientific or historical research purposes,
or for statistical purposes. All such retention will be subject to the
implementation of appropriate technical and organisational measures to
protect the rights and freedoms of data subjects, as required by the GDPR.
7. How and where do We store your data?
7.1. We only keep your personal data for as long as We need to in order to
use it as described above in section 6, and/or for as long as We have your
permission to keep it.
7.2. Some or all of your data may be stored outside of the European
Economic Area (“the EEA”) (The EEA consists of all EU member states, plus
Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to
this by using Our Site and submitting information to Us. If We do store
data outside the EEA, We will take all reasonable steps to ensure that your
data is treated as safely and securely as it would be within the UK and
under GDPR including:
7.2.1. Ensuring that appropriate technical and organisational measures are
in place for treating the data safely and securely;
7.2.2. Obtaining the explicit and informed consent of the data subject to
any data transfer; and
7.2.3. Ensuring that any data transfer is only necessary for the
performance of a contract between us and the data subject i.e. for the
services to be provided and no other reason; and
7.2.4. Ensuring that any transfer is necessary for the performance of a
contract made in the interests of the data subject between us and another
7.3. Data security is very important to Us, and to protect your data We
have taken suitable measures to safeguard and secure data collected through
7.4. Steps We take to secure and protect your data include:
Technical Data Security Measures:
7.4.1. All emails containing Personal Data must be encrypted;
7.4.2. All emails containing Personal Data must be marked ‘confidential’;
7.4.3. Personal Data may only be transmitted over secure networks;
7.4.4. Personal data may not be transmitted over a wireless network if
there is a reasonable wired alternative;
7.4.5. Personal Data contained in the body of an email, whether sent or
received, should be copied from the body of that email and stored securely.
The email itself and associated temporary files should be deleted;
7.4.6. Where personal data is to be sent by facsimile transmission the
recipient should be informed in advance and should be waiting to receive
7.4.7. Where Personal Data is to be transferred in hardcopy form, it should
be passed directly to the recipient in accordance with this Policy;
7.4.8. All Personal Data transferred physically should be transferred in a
suitable container marked “confidential”;
7.4.9. No Personal Data may be shared informally and if access is required
to any Personal Data, such access should be formally requested from the
7.4.10. All hardcopies of Personal Data, along with any electronic copies
stored on physical media should be stored securely;
7.4.11. No Personal Data may be transferred to any employees, agents,
contractors, or other parties, whether such parties are working on behalf
of the Company or not, without authorisation;
7.4.12. Personal Data must be handled with care at all times and should not
be left unattended or on view;
7.4.13. Computers used to view Personal Data must always be locked before
being left unattended;
7.4.14. No Personal Data should be stored on any mobile device, whether
such device belongs to the Company or otherwise without the formal written
approval of the DPO and then strictly in accordance with all instructions
and limitations described at the time the approval is given, and for no
longer than is absolutely necessary;
7.4.15. No Personal Data should be transferred to any device personally
belonging to an employee and personal data may only be transferred to
devices belonging to agents, contractors, or other parties working on
behalf of the Company where the party in question has agreed to comply
fully with the Company’s Data Protection Policy and the GDPR;
7.4.16. All Personal Data stored electronically should be backed up
regularly with backups stored onsite. All backups should be encrypted;
7.4.17. All electronic copies of Personal Data should be stored securely
using passwords and encryption;
7.4.18. All passwords used to protect Personal Data should be changed
regularly and should must be secure;
7.4.19. Under no circumstances should any passwords be written down or
shared. If a password is forgotten, it must be reset using the applicable
method. IT staff do not have access to passwords;
7.4.20. All software should be kept up-to-date. Security-related updates
should be installed as soon as reasonably possible after becoming
7.4.21. No software may be installed on any Company-owned computer or
device without approval; and
7.4.22. Where personal data held by the Company is used for marketing
purposes, it shall be the responsibility of the DPO to ensure that the
appropriate consent is obtained and that no data subjects have opted out.
Organisational Data Security Measures
7.4.23. The following organisational measures are in place within the
Company to protect the security of personal data:
7.4.24. All employees and other parties working on behalf of the Company
shall be made fully aware of both their individual responsibilities and the
Company’s responsibilities under the GDPR and under the Company’s GDPR
7.4.25. Only employees and other parties working on behalf of the Company
that need access to, and use of, personal data in order to perform their
work shall have access to personal data held by the Company;
7.4.26. All employees and other parties working on behalf of the Company
handling Personal Data will be appropriately trained to do so;
7.4.27. All employees and other parties working on behalf of the Company
handling Personal Data will be appropriately supervised;
7.4.28. All employees and other parties working on behalf of the Company
handling Personal Data should exercise care and caution when discussing any
work relating to Personal Data at all times;
7.4.29. Methods of collecting, holding, and processing Personal Data shall
be regularly evaluated and reviewed;
7.4.30. The performance of those employees and other parties working on
behalf of the Company handling Personal Data shall be regularly evaluated
7.4.31. All employees and other parties working on behalf of the Company
handling Personal Data will be bound by contract to comply with the GDPR
and the Company’s GDPR Policy;
7.4.32. All agents, contractors, or other parties working on behalf of the
Company handling personal data must ensure that any and all relevant
employees are held to the same conditions as those relevant employees of
the Company arising out of the GDPR and the Company’s GDPR Policy;
7.4.33. Where any agent, contractor or other party working on behalf of the
Company handling Personal Data fails in their obligations under the GDPR
and/ or the Company GDPR Policy, that party shall indemnify and hold
harmless the Company against any costs, liability, damages, loss, claims or
proceedings which may arise out of that failure.
8. Do We share your data?
8.1. In order to provide our integrated services to you, We may be required
to share your data with the third parties as noted in 6.4 of this Policy.
8.2. In certain circumstances, We may be legally required to share certain
data held by Us, which may include your personal data, for example, where
We are involved in legal proceedings, where We are complying with legal
obligations, a court order, or a governmental authority.
8.3. We may sometimes contract with third parties to supply products and
services to you on Our behalf. These may include payment processing,
delivery of goods, search engine facilities, advertising, and marketing. In
some cases, the third parties may require access to some or all of your
data. Where any of your data is required for such a purpose, We will take
all reasonable steps to ensure that your data will be handled safely,
securely, and in accordance with your rights, Our obligations, and the
obligations of the third party under the law.
8.4. We may compile statistics about the use of The Apps and Our Site,
including data on traffic, usage patterns, user numbers, sales, and other
information. All such data will be anonymised and will not include any
personally identifying data, or any anonymised data that can be combined
with other data and used to identify you. We may from time to time share
such data with third parties such as prospective investors, affiliates,
partners, and advertisers. Data will only be shared and used within the
bounds of the law.
8.5. We may sometimes use third party data processors that are located
outside of the European Economic Area (“the EEA”) (The EEA consists of all
EU member states, plus Norway, Iceland, and Liechtenstein). Where We
transfer any personal data outside the EEA, We will take all reasonable
steps to ensure that your data is treated as safely and securely as it
would be within the UK and under the GDPR
8.6. In certain circumstances, We may be legally required to share certain
data held by Us, which may include your personal data, for example, where
We are involved in legal proceedings, where We are complying with legal
requirements, a court order, or a governmental authority.
9. What happens if Our business changes hands?
9.1. We may, from time to time, expand or reduce Our business and this may
involve the sale and/or the transfer of control of all or part of Our
business. Any personal data that you have provided will, where it is
relevant to any part of Our business that is being transferred, be
transferred along with that part and the new owner or newly controlling
that data only for the same purposes for which it was originally collected
9.2. In the event that any of your data is to be transferred in such a
manner, you will be contacted in advance and informed of the changes. When
contacted you will be given the choice to have your data deleted or
withheld from the new owner or controller.
10. How can you control your data?
In addition to your rights under the GDPR, set out in section 4, when you
submit personal data via Our Site or The Apps, you may be given options to
restrict Our use of your data. In particular, We aim to give you strong
controls on Our use of your data for direct marketing purposes (including
the ability to opt-out of receiving emails from Us which you may do by
unsubscribing using the links provided in Our emails and at the point of
providing your details and by managing your Account).
11. Your right to withhold information
11.1. You may access certain areas of Our Site without providing any data
at all. However, to use all features and functions available on Our Site
you may be required to submit or allow for the collection of certain data.
You have the right to ask for a copy of any of your personal data held by
Us (where such data is held). Under the GDPR, no fee is payable and We will
provide any and all information in response to your request free of charge.
Please contact Us for more details at email@example.com or using the
contact details below in section 13.
13. Contacting Us
contact Us by email at firstname.lastname@example.org, or by post to Customer Services,
Anabode Limited, Elizabeth House, Waterloo, London SE1 7NQ. Please ensure
that your query is clear, particularly if it is a request for information
about the data We hold about you (as under section 12, above).
law changes). Any changes will be immediately posted on Our Site and you
first use of Our Site or The Apps following the alterations. If the changes
are significant, we will provide a more prominent notice by adding a notice
on the Services homepages, login screens, or by sending you an email
use Our Services to stay informed about our information practices and the
ways you can help protect your privacy.